Sales and Customer Loyalty
SELLING WITH GRIT®
Learn what it takes to develop relationships that will increase your sales! This program is designed to meet your needs and enhance results. After an assessment, we design the program with various aspects of planning, interviewing, presenting, objections, buying signals, closing and servicing. It can be 2-hour sessions divided over 15 weeks, or whatever meets your needs.
GRIT® CUSTOMER SERVICE
What does delivering exceptional customer service mean to your business? It’s more than just being friendly to your clients. You must understand what your customer wants and expects. Delivering exceptional customer service means that everybody wins: your customers, your company and you! How can you afford not to?
CUSTOMER SERVICE - TELEPHONE SKILLS
Good customer service is at the core of any successful organization. Without it, all of the money spent on marketing and advertising to gain new customers may be wasted if they go away unhappy, or worse, do not return or do not pass along positive word-of-mouth. Good customer service can turn a first-time buyer into a loyal repeat customer.
EFFECTIVE PRESENTATION SKILLS
Did you know that many people fear public speaking more than death? Presentations can be fun. In this workshop you will learn techniques to overcome your fear and enjoy yourself, while giving an incredible presentation. This class is for anyone who wants to speak effectively with professionalism and confidence.
To be successful and productive in today’s workplace, employees need confidence and self-esteem. Did you know that nearly 1/3 of all Americans suffer from low self-esteem? Self-esteem and confidence are essential to the health and well-being of every person. And if you increase your confidence and self-esteem, you will become a more successful and happy person! Learn about self-esteem, assess yourself, and find out where low self-esteem comes from. We will examine basic human rights and your belief system. We will also look at things you can do to assert yourself and get what you want and deserve out of life.
GOAL SETTING & MOTIVATION!
Most people don’t take the time to set goals and create action plans for reaching them. This workshop will help you increase productivity through goals, create an action plan that gets results, and provide tools to help you stay motivated and determined to reach your goals.